Shipping policy

Last updated: 7 October 2026

At Atelierée we aim to make delivery as clear and straightforward as the products we sell. We offer free shipping on every order, tracked, with no minimum spend.

Shipping locations

We currently deliver to the United Kingdom, the United States and Australia. We do not ship anywhere else at this time.

Delivery times

Order cutoff time: 4:00 PM (BST). Orders placed after this time are processed the next business day, which may add one day to the delivery estimate.

Order handling time: 1 to 2 business days, Monday to Friday. Once your order is processed it is dispatched by one of our trusted carriers.

Transit time: 6 to 8 business days, Monday to Friday.

Estimated total delivery time: 7 to 10 business days.

Delivery times are estimates and may vary due to factors outside our control, including carrier delays, regional conditions and periods of high demand.

Carrier services

We work with established carriers in each market, including Royal Mail, DPD, Evri and DHL in the United Kingdom, USPS, UPS and FedEx in the United States, and Australia Post in Australia. The carrier is chosen per order based on the destination and the size of the item.

Shipping costs

Free shipping: every order to all three countries qualifies for free shipping, with no minimum order value. There is no paid shipping tier.

Import duties and local taxes

Orders delivered outside the United Kingdom may attract import duties, customs charges or local sales tax. These are set by the destination country, are not collected by us at checkout, and are payable by the recipient. They are separate from the price you pay us and from our free delivery.

Delivery issues

If you experience any problem with a delivery, including a delay or a lost parcel, contact our customer service team as soon as possible. We will investigate with the carrier and make sure your order reaches you or is refunded.

Tracking your order

Tracking details are emailed as soon as your order ships. You can follow your delivery at any time on our Order Tracking page.

Changes to this policy

We may update this Shipping Policy at any time. Any changes will be published on this page with a revised last updated date. Continuing to use our website after changes are made constitutes acceptance of the updated policy.

Questions?

Visit our FAQ page or contact our customer support team.

Contact Information

Atelierée

Store Address: Mornington, Leafy Grove, Keston, London, BR2 6AH, United Kingdom

Store Email: info@atelieree.com

Store Phone: +44 7418600718

Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM (BST)

Response Time: We aim to respond to all enquiries within 1 to 3 working days.