Shipping policy
Last updated: 1 September 2026
At Atelierée we aim to make delivery as clear and straightforward as the products we sell. We offer free shipping on all orders within the United Kingdom.
Shipping locations
This policy applies to orders shipped within the United Kingdom. We do not currently ship internationally.
Delivery times
Order cutoff time: 4:00 PM (BST). Orders placed after this time are processed the next business day, which may add one day to the delivery estimate.
Order handling time: 1 to 2 business days, Monday to Friday. Once your order is processed it is dispatched by one of our trusted carriers.
Transit time: 6 to 8 business days, Monday to Friday.
Estimated total delivery time: 7 to 10 business days.
Delivery times are estimates and may vary due to factors outside our control, including carrier delays, regional conditions and periods of high demand.
Carrier services
We work with reliable carriers to deliver across the United Kingdom, including Royal Mail, DPD, Evri and DHL.
Shipping costs
Free shipping: all orders within the United Kingdom qualify for free shipping, with no minimum order value.
Delivery issues
If you experience any problem with a delivery, including a delay or a lost parcel, contact our customer service team as soon as possible. We will investigate with the carrier and make sure your order reaches you or is refunded.
Tracking your order**
Once your order has shipped you will receive an email confirmation containing your tracking number. You can follow your delivery at any time on our Order Tracking page: https://atelieree.com/apps/TrackYourOrder
Changes to this policy
We may update this Shipping Policy at any time. Any changes will be published on this page with a revised last updated date. Continuing to use our website after changes are made constitutes acceptance of the updated policy.
Questions?
Visit our FAQ page or contact our customer support team.
Store Address - Mornington, Leafy Grove, Keston, London, BR26AH, United Kingdom
Store Email - info@ateliereebusiness.com
Store Phone Number - +44 7418600718
Customer Service Hours - Monday to Friday: 9am - 5pm (BST)
We aim to reply to all emails within 1-3 working days