Last updated: 6 October 2026

These Billing Terms and Conditions explain how payments are collected, processed and managed when you make a purchase from Atelierée. By placing an order through our website, you agree to the terms set out below.

1. Payment methods

We offer a range of secure payment options to make shopping with Atelierée simple and convenient. Depending on your location and device, available payment methods may include:

  • Visa
  • Mastercard
  • Maestro
  • American Express
  • Diners Club
  • Discover
  • Union Pay
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Klarna

These are the same payment methods shown in the footer of our website. The options displayed during checkout are the ones currently available for your order.

2. Payment requirements

Full payment is required before an order can be prepared and dispatched. Once payment has been successfully authorised you will receive an order confirmation by email. If payment cannot be completed or is declined by your payment provider, your order will not be accepted or processed.

3. Prices and currency

Prices are shown in the currency of the market you are shopping from: Pounds Sterling (GBP £) in the United Kingdom, US Dollars (USD $) in the United States and Australian Dollars (AUD $) in Australia. Our list prices are set in Pounds Sterling and converted at the prevailing exchange rate, so prices shown in other currencies may move slightly from day to day. Product prices may be updated without prior notice, and the price displayed at checkout is the price that applies to your purchase. Where applicable, delivery charges, taxes and any additional fees are shown clearly before you complete your order.

4. Import duties and taxes

Orders delivered outside the United Kingdom may be subject to import duties, customs charges or local sales taxes. These are set by the destination country, are not collected by us at checkout, and are the responsibility of the recipient. Any such charges are separate from the price you pay us and from our free delivery.

5. Secure payments

Protecting your payment information matters to us. Our website uses SSL encryption together with trusted third party payment providers to process transactions securely. Atelierée does not store or have direct access to your full payment card details.

6. Refunds and payment disputes

Refunds are processed in accordance with our Refund and Returns Policy. If you believe there has been an error with a payment, please contact us before initiating a chargeback so we can investigate and resolve the issue quickly. Fraudulent or unjustified chargebacks may be challenged where appropriate.

7. Fraud and security checks

To protect both our customers and our business, we reserve the right to delay, refuse or cancel any order that appears suspicious or indicates potential fraudulent activity. In certain circumstances we may request additional information to verify your identity before processing an order.

8. Changes to these terms

We may update these Billing Terms and Conditions from time to time to reflect changes to our business or to legal requirements. Any amendments will be published on this page together with the updated revision date. By continuing to use our website after changes have been made, you agree to the revised terms.

9. Contact information

If you have any questions regarding billing, payments or your order, please get in touch with our customer support team.

Contact Information
Atelierée
Store Address: Mornington, Leafy Grove, Keston, London, BR2 6AH, United Kingdom
Store Email: info@atelieree.com
Store Phone: +44 7418600718
Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM (BST)
Response Time: We aim to respond to all enquiries within 1 to 3 working days.
Questions? Visit our FAQ page for quick answers.