Billing Terms & Conditions

Last Updated: 10 July 2026

These Billing Terms & Conditions explain how payments are collected, processed and managed when you make a purchase from Atelierée. By placing an order through our website, you agree to the terms outlined below.

1. Payment Methods

We offer a range of secure payment options to make shopping with Atelierée simple and convenient.

Depending on your location and device, available payment methods may include:

• Visa
• Mastercard
• American Express
• PayPal
• Apple Pay
• Google Pay
• Afterpay (where available)
• Bank Transfer (available for approved bulk or business orders only – please contact us before placing your order)

The payment methods displayed during checkout are the options currently available for your order.

2. Payment Requirements

Full payment is required before an order can be prepared and dispatched.

Once payment has been successfully authorised, you'll receive an order confirmation by email. If payment cannot be completed or is declined by your payment provider, your order will not be accepted or processed.

3. Prices & Currency

Unless otherwise stated, all prices displayed on the Atelierée website are shown in Pounds Sterling (GBP £).

Product prices may be updated without prior notice. The price displayed at checkout is the price that applies to your purchase.

Where applicable, delivery charges, taxes and any additional fees will be clearly shown before you complete your order.

4. Secure Payments

Protecting your payment information is important to us.

Our website uses SSL (Secure Socket Layer) encryption together with trusted third-party payment providers to securely process transactions.

Atelierée does not store or have direct access to your full payment card details.

5. Refunds & Payment Disputes

Refunds are processed in accordance with our Refund & Returns Policy.

If you believe there has been an error with a payment, we encourage you to contact us before initiating a chargeback so we can investigate and resolve the issue as quickly as possible.

Fraudulent or unjustified chargebacks may be challenged where appropriate.

6. Fraud & Security Checks

To protect both our customers and our business, we reserve the right to delay, refuse or cancel any order that appears suspicious or indicates potential fraudulent activity.

In certain circumstances, we may request additional information to verify your identity before processing an order.

7. Changes to These Terms

We may update these Billing Terms & Conditions from time to time to reflect changes to our business or legal requirements.

Any amendments will be published on this page together with the updated revision date. By continuing to use our website after changes have been made, you agree to the revised terms.

8. Contact Information

If you have any questions regarding billing, payments or your order, please get in touch with our customer support team.

Atelierée

Business Address
Mornington, Leafy Grove
Keston, London
BR2 6AH
United Kingdom

Email
info@ateliereebusiness.com

Telephone
+44 7418600718

Customer Support Hours
Monday to Friday, 9:00 AM – 5:00 PM (BST)

Response Time
We aim to respond to all enquiries within 1–3 working days.