Frequently Asked Questions (FAQ)

Welcome to the Atelierée FAQ page.

We understand that customers may have questions before placing an order, so we've created this guide to provide quick answers about our products, shipping, returns and customer support.

If you need any further assistance, our team will be happy to help.

1. How long does delivery take?

Our estimated delivery times are:

Order Processing Time: 1–2 business days
Shipping Transit Time: 6–8 business days
Estimated Total Delivery Time: 7–10 business days

Please note that delivery times may vary depending on your location, courier delays or periods of high demand.

For further information, please refer to our Shipping Policy.

2. Do you offer free shipping?

Yes, Atelierée offers free shipping on eligible orders within our available shipping regions.

For full shipping details, including delivery times and destinations, please refer to our Shipping Policy.

3. Where is Atelierée based?

Atelierée is a UK-based online store offering a carefully selected range of products designed to provide customers with quality, style and convenience.

We operate online and provide shipping to our available delivery regions.

4. What happens if I receive a faulty or damaged item?

If your order arrives damaged, defective or incorrect, please contact our customer support team as soon as possible.

We will review your request and work with you to provide an appropriate solution, such as a replacement or refund where applicable.

For full details, please view our Refund & Returns Policy.

5. Can I cancel my order after placing it?

Yes. We offer a 24-hour cancellation window after your order has been placed.

If you wish to cancel your order, please contact us as soon as possible with your order number. Once an order has entered processing or has been dispatched, cancellation may no longer be possible.

6. What is your return policy?

Atelierée offers a simple and straightforward returns process.

Eligible items can be returned within 30 days of receiving your order, provided they meet our return requirements.

For complete information, please view our Refund & Returns Policy.

7. How long does a refund take?

Once your returned item has been received and inspected, your refund will be processed.

Approved refunds are normally issued within 7 business days to your original payment method. The time it takes for funds to appear may vary depending on your bank or payment provider.

8. Do you offer warranties or guarantees?

All purchases are covered by our customer protection policies.

If your item arrives faulty or develops an issue covered under our terms, please contact our support team for assistance.

For more information, please review our Refund & Returns Policy.

9. How can I contact Atelierée customer support?

Our customer service team is available to assist with any questions regarding orders, products, returns or payments.

You can contact us using the details below:

Email: info@ateliereebusiness.com
Telephone: +44 7418600718

10. Do you ship internationally?

Our shipping availability depends on the destination and current delivery options available.

Please refer to our Shipping Policy for the latest information regarding supported shipping locations.

11. Does Atelierée have a physical store?

No. Atelierée is an online-only store.

Operating online allows us to offer a wider product selection while providing a convenient shopping experience for our customers.

12. Do you offer bulk or business orders?

Yes, we may be able to assist with larger orders.

If you are interested in placing a bulk order, please contact our customer support team for further information.

13. How do I exchange an item?

If you would like to exchange an item, please contact our support team.

Exchange requests are handled in accordance with our Refund & Returns Policy and are subject to product availability.

14. How can I track my order?

Once your order has been dispatched, you will receive tracking information where available.

You can use this information to monitor your delivery progress.

Contact Information

Atelierée

Business Address
Mornington, Leafy Grove
Keston, London
BR2 6AH
United Kingdom

Email
info@ateliereebusiness.com

Telephone
+44 7418600718

Customer Service Hours
Monday to Friday, 9:00 AM – 5:00 PM (BST)

Response Time
We aim to respond to all enquiries within 1–3 working days.